At Othersea we know that it can sometimes be tricky to find the perfect bikini fit, so do not hesitate to contact our team for any questions about sizes at: info@otherseabikini.com before ordering!

Your satisfaction is our priority and we know that it is possible to change your mind!

Here's how to make a "Canadian" return:

By mail :

1. Enter your name, your order number, then indicate whether you would like a size exchange (specify the new size desired) or a credit note. All on a piece of paper that you can slip into your package.

* If it is a defective product, please notify us of the defect by email at the address info@therseabikini.com or directly in the " Contact Us ». We will refund the full shipping charge upon receipt of the package and send you a new product immediately.

In person :

You can come to the Othersea Bikini-Café Boutique to exchange or return merchandise during our opening hours. We will be there to advise you.

Here is our address: 525 rue Narcisse-Belleau, G1K 5X7, Qc.

Here's how to make an "international" return:

For international returns we proceed only by store credit. Please declare the products as a return of Canadian goods to avoid customs charges. If this mention is forgotten, the customs fees will be deducted from the credit note. N.B. Packages with excessive customs fees will be refused.

     Boutique Othersea Bikini :525 rue Narcisse-Belleau, G1K 5X7, Qc.

4. Practical advice: choose a delivery option offering a tracking number. Othersea is not responsible for packages lost or damaged in transit.

5. As soon as we receive the package at our offices, we will send your credit note in the form of a gift card by email. The delivery costs paid during the purchase will be added to this amount (so you will not pay twice for shipping from our Workplace to your home).

6. Please note that the delivery costs when returning merchandise to Othersea Bikini will be at your expense*.

* If it is a defective product, please notify us of the defect in the email. We will refund the full shipping charge upon receipt of the package and send you a new product immediately.

Defect or error in the order

Out of stock and pending order

Although the inventory on our website is constantly updated, it is possible that a purchased product is out of stock. In this case, we will contact you by email to notify you and see if your order is pending or cancelled. If it is cancelled, we will refund you directly to your credit card.

If you have any questions or if there is anything we can help you with, email us at info@otherseabikini.com or by visiting our Boutique Othersea Bikini-Café.